News and releases
News archive
- Silicon Labs Introduces Industry’s Most Flexible Dual-Mode Bluetooth Module Solution 08.06.2015
- Silicon Labs Acquires Bluegiga, A Leader in Bluetooth and Wi-Fi Connectivity Solutions 03.02.2015
- CIO Review Names Bluegiga a Top 50 IoT Company 22.01.2015
- Webinar : Building Wi-Fi Connected IoT Devices 14.01.2015
- Bluegiga selects Trevelino/Keller to lead public relations strategy 05.12.2014
- Congratulations! 01.12.2014
- Windows Phone Fatboy Lamp team-up shows smart notifications 17.11.2014
- Bluegiga Announces New Advanced Features and Support for WF121 Wi-Fi Module 14.11.2014
- Come visit Bluegiga at Electronica 2014! 27.10.2014
- Meet us at Bluetooth Europe 20.08.2014
- Bluegiga Launches BLE121LR – Extended Range Bluetooth Smart Module 19.05.2014
- Bluegiga Launches WT32i – High Performance Bluetooth Audio Module 04.04.2014
- Changes in the Bluetooth Qualification and Listing Process 22.01.2014
- Meet us at Embedded World 2014 15.01.2014
- Bluegiga contributes to Movember 25.11.2013
- Bluegiga Accelerates Bluetooth Smart Accessory Development for Android and iOS Devices by Releasing the Next Generation Bluetooth Smart Software and SDK 14.11.2013
- Kick Start Your Bluetooth Smart Development with Our Webinars 14.11.2013
- HKTDC 13-16 October 2013 15.10.2013
- Bluegiga Launches BLE113 - a Smaller and Lower Power Bluetooth Smart Module 14.03.2013
- Bluegiga Meets at Slush Conference a Finnish Startup Planning to Create a Hydration Coach Solution with BLE112 Bluetooth Smart Module 22.11.2012
- Bluegiga Releases a New APx4 Wireless System-on-Module— Ideal for Low Power Wireless Gateways 13.11.2012
- Bluegiga Launches a New BT111 Bluetooth Smart Ready HCI Module 07.11.2012
- Bluegiga Donates to Two Local Charity Causes 19.10.2012
- Bluegiga Releases WF111 Wi-Fi Module for Mass Production 19.10.2012
- Bluegiga Releases the Second Beta For Bluetooth Smart SDK v.1.1 17.10.2012
- Bluegiga Releases the Next Generation iWRAP5 Bluetooth Stack 11.10.2012
- Bluegiga Improves Its Communication in Social Media Channels 06.09.2012
- Bluegiga and its Australian distributor Glyn, contribute to “Climb for Cancer” charity 31.08.2012
- Electronica 13-16 November 2012 15.08.2012
- HKTDC Hong Kong Electronics Fair 13-16 October 2012 14.08.2012
- Bluegiga launches embedded Wi-Fi modules for professional applications 29.05.2012
- Bluetooth Smart certified Bluegiga BLE112 and BLED112 products now shipping 27.02.2012
- Bluegiga renews its module and software product portfolio to support iOS 21.02.2012
- Bluetooth Innovator of the Year 2011 Honored at ISPO Munich 02.02.2012
- Bluegiga at Mobile World Congress, Barcelona 05.01.2012
- Bluegiga at Embedded World, Nurnberg Germany 03.01.2012
- BLUEGIGA – CUSTOMER SURVEY 2011 RESULTS 21.12.2011
- Bluegiga enables the development of Bluetooth® 4.0 accessories for iPhone 4S 01.12.2011
- The finalists of Bluetooth Innovation World Cup 2011 30.11.2011
- e-Reader development project with Helsinki Universities 14.10.2011
- Bluegiga announces the availability of BLE112 Bluetooth 4.0 development kit 12.10.2011
- Nomination of a new CEO 15.09.2011
- Bluegiga and Avnet Memec Announce Distribution Agreement for Americas 14.07.2011
- Bluegiga Technologies speeds up the development of wireless Bluetooth based iOS accessories 08.07.2011
- Bluegiga Technologies introduces an upgraded version of its successful Bluetooth communications module 20.06.2011
- MT System to distribute Bluegiga Technologies 07.06.2011
- Bluegiga iWRAP Firmware Receives Bluetooth Health Device Profile Certification 25.03.2011
- Bluegiga Launches Long Range, High Capacity Bluetooth Access Device Product Family 11.03.2011
- Mouser to Distribute Bluegiga Technologies 03.03.2011
- Bluegiga releases Bluetooth low energy product family 02.02.2011
BLUEGIGA – CUSTOMER SURVEY 2011 RESULTS
21.12.2011
For Bluegiga the customer satisfaction is extremely important. We are grateful for the opinions and feedback provided for us (7000 opinions were collected during the survey). The average rating of Bluegiga performance in all questions was 5 meaning “Very good” (Scale 1=Poor, 6=Excellent).
TOP3 factors rated as the most important in terms of customer satisfaction:
• Availability of technical support
• Technical support´s ability to solve customer problems
• Reliability of the products
TOP3 factors where the Bluegiga was rated to have the best performance:
• Expertise and skills of Bluegiga-personnel (99% of customers were satisfied)
• Reliability of the products (99% of customers were satisfied)
• Availability of technical support (96% of customers were satisfied)
Bluegiga Customer Satisfaction Compared to Industry Average
(n=91 other ICT-companies with 4967 customer evaluations): Bluegiga outperforms other companies in every category and received Total Rank 1/96!
For detailed information about the survey results, please click here
We are grateful for all the input, suggestions and comments that we received along with the ratings. They will be very helpful when we are planning the future. We will address the issues that were brought up in the survey. We will also follow up the development of Bluegiga’s performance in the customer satisfaction and how we have succeeded in improving our operations.
Any questions or additional suggestions about the survey or Bluegiga overall are warmly welcome. Please do not hesitate to contact us any time.
Thanks!
This survey was conducted by Onway, a company specialized in analyzing business of Fast-growing ICT-companies. Since 1997 over 1000 analyzing projects have been carried out for over 100 ICT-companies. Analyzing project-examples: Customer Satisfaction Analysis, Productivity Analysis and Competitiveness Analysis. Contact for more information: Tero Rönnqvist (Research Manager), [email protected]
Kind regards,
Bluegiga Technologies